Our General Terms and Conditions can be downloaded at the bottom of this article.
Background
While we may trade under different trading names, Rosenberg Martin Pty Ltd ABN 99 081 829 709 is our core company. Your contract is always with this legal entity. We have two directors, Andor Rosenberg and Michel Martin and incorporated in 1998.
At our heart, we are digital project managers, designers, and consultants. While our core deliverable is marketing websites, we also offer peripheral services including training, hosting and domain name registrations. We also utilise services from external third parties that have stringent condition of your adherence to these is mandatory.
Each service has unique requirements and challenges. Each requires different boundaries. We split our complete terms into separate documents to help clients purchasing fewer service. However, all of the documents continually apply when transacting with our company.
Our terms and conditions comprise all these documents:
(b) quote/proposal/estimate;
(c) applicable service(s):
(c.i) domain name registration,
(c.ii) creative projects,
(c.iii) hosting;
(d) social guidelines;
(e) acceptable use policy;
(f) privacy policy and;
(g) any applicable third-party supplier;
(h) governing body’s regulations.
Key Differences
Our business is selling skilled time. We don’t sell products. We are not selling websites, domains or hosting. We are selling the labour and a few base expenses. Helping you choose the best digital solution is not sales, it’s consulting.
We require payment before we start scheduling your work. Although it’s exciting to start a new project, we cannot commit the labour until we have received payment. As our skills are in demand, all work is prioritised and scheduled.
Copyright laws determine authors retain ownership of original works. We are familiar and adhere with intellectual property law. Unless agreed in writing, authors always retain the copyright for original works, writing, code, photography and artwork.
We sign our work and require the credit. We work in the commercial creative industry. Just like photographers, illustrators and artists, designers sign their work and we require credit whenever it is published.
We are not selling a product and offer no warranties. We promise to provide all the skill and care we can muster. We cannot promise that the outcome will be permanently suitable, perfect and reliable.
Highlighted Terms
Unless and estimate is applicable, work will be invoiced at the prices and rates ruling on the date we invoice. Our current hourly rates are published: https://websetgo.com.au/rates. Refer to the hosting and domain terms and conditions for associated rates.
Payment can be made by EFT, direct debit, Visa or MasterCard. Client agrees and accepts we may impose a surcharge for payments.
Payment is required before work commences and services are renewed. Clients agree to pay all invoices in full within seven (7) days of issue, unless otherwise agreed in writing.
While we may be committed to make all effort to meet a deadline. We make no promises to deliver work within a set time period. There are simply to many variables in projects that involve creativity and technology.
A cancellation fee applies to cancel or significantly postpone (over 56 days) an active project. The fee comprises; (1) accumulated time (2) accumulated expenses and (3) half (50%) of the remaining value of the contract.
Our customers are responsible for acquiring any authorisation necessary for using any of their content. They must ensure that the content does not infringe or any right of any third party. The content must be accurate and not deceptive.