If you suspect your website may be completely down, please test it before reporting it to support.
- Ensure your internet is working by accessing https://google.com.au.
- Test it on multiple different devices like a desktop/laptop and your mobile device.
- Testing it using your home/business broadband (Wi-Fi) and a mobile hotspot with the Wi-Fi disabled.
- Call a friend or colleague in a different location and ask them to access the website.
If your website is not displaying correctly or is showing and error (e.g. 502, 503 or 404):
- Clear the cache on all your browsers. If your website has recently been upgraded then the cache may cause problems..
- Use an Incognito or Secret browser for testing. These techniques will ensure old data is not being used when viewing the website.
If the website is still not available, check the following links:
Website status: https://uptime.websetgo.com.au/
Legacy Infrastructure: https://status.synergywholesale.com/
Premium hosting infrastructure: https://status.wpmudev.com/
Domain network: https://www.cloudflarestatus.com/
If these reports show that the website, infrastructure and network is working, and yet your website is not displaying correctly. This could indicate a recent update is incompatible with your website content. Yoru webiste content will need to be updated. Email su*****@**********om.au to report the issue. Charges will apply unless our servers caused the problem.