We rely on a “stack” of multiple independent technology systems to deliver our services. In turn each system comprises several monitored services. You need to check all to find the source of an outage or impairment. We have done our best to provide the steps to check your service below.
Websites
Check your internet service first. Restart your router and modem by disabling the power for a few minutes. Check whether our website monitors show the website is down. The move down the list for further analysis.
Internet
Websites and email depend completely on the internet. The internet may be down in your business or impaired across a suburb, state or country. Most business use the NBN and reliability isn’t controlled by resellers (ie. Optus, Telstra.) Some clients in apartments and new developments may use Opticomm. Check for an outage below.
NBN Check: https://nbnco.com.au/support/chatbot-network-status
NBN Outages: https://nbnco.com.au/utility/major-significant-local-outages
NBN Map: https://downdetector.com.au/status/nbnco/map/Opticomm: https://online.telco.opticomm.com.au/network
Other outages: https://downdetector.com.au/
Speedtest
Always check the quality of your internet connection. You should get a minimum of 50MB/s download and 10MB/s upload.
Speedtest: https://testmy.net
Websites
We monitor website 24/7 every few minutes and respond during business hours (AEST). We have a 6-hour response promise for premium hosting customers otherwise, we attend to outages within 24-hours.
Website status: https://uptime.websetgo.com.au/
Website outages are usually caused by updates or content changes, and the client is billed for the repair.
Network
Many clients use our domain network at CloudFlare, some still use their own domain reseller. For those on our domain network, check the status below. Ask us if you want to move.
Domain network: https://www.cloudflarestatus.com/
Duda Infrastructure
Check your monthly invoice to confirm whether you have a Duda website. The Duda international platform is run from Israel with points of presence across the world. Check its status below.
Duda Website Platform: https://status.duda.co/
WordPress Infrastructure
Check your invoice to confirm whether you have Legacy or Premium hosting and check the appropriate infrastructure using the links below.
Legacy hosting infrastructure: https://status.synergywholesale.com/
Legacy sending email server: https://smtp2gostatus.com/Premium hosting infrastructure: https://status.wpmudev.com/
Premium sending email server: https://status.postmarkapp.com/WordPress products: https://automatticstatus.com/
IT/MSP
We use several large system to provide IT support and services. Use the status link below specific to the IT services your are monitoring. Talk to our team about receiving email or text alerts.
Internet
Websites and email depend completely on the internet. The internet may be down in your business or impaired across a suburb, state or country. Most business use the NBN and reliability isn’t controlled by resellers (ie. Optus, Telstra.) Some clients in apartments and new developments may use Opticomm. Check for an outage below.
NBN Check: https://nbnco.com.au/support/chatbot-network-status
NBN Outages: https://nbnco.com.au/utility/major-significant-local-outages
NBN Map: https://downdetector.com.au/status/nbnco/map/Opticomm: https://online.telco.opticomm.com.au/network
Other outages: https://downdetector.com.au/
Speedtest
Always check the quality of your internet connection. You should get a minimum of 50MB/s download and 10MB/s upload.
Speedtest: https://testmy.net
RMM & Backup
We are an N-Able partner and N-Able is our vendor of choice. We utilise a variety of N-Able systems for remote monitoring (N-Central) and backup (Cove). All outages are reported at the same source. Click the link below to view the latest issues.
N-Able infrastructure: https://uptime.n-able.com/
Other Backup
Clients who require backup of Microsoft 365 with continual journalling and 7-years of storage use Drop Suite.
Dropsuite status: https://statusamer.dropsuite.com/
Protection
Most of our client devices are protected with WatchGuard EndPoint Protection and their network are protected by WatchGuard firewall appliances. Check the status below.
WatchGuard: https://status.watchguard.com/
Threatdown: https://status.threatdown.com/VPN
Tailscale VPN: https://status.tailscale.com/
Password Management
Can’t access your password manager or waiting for a reset email. Check the links below for incidents.
Keeper Security: https://statusamer.dropsuite.com/
1Password: https://status.1password.com/Other
Other services and products below.
Synology Products: https://www.synology.com/en-au/support/synology_service