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Please ensure you are authorised to request work on behalf of your company.
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Support Request
Ensure you provide enough detail to help us either locate and reproduce the issue and/or understand how you want the solution. A list of steps helps our team reproduce a problem. A list of specific changes can help us meet your exact needs.
Request
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Confirm Testing
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I confirm I have thoroughly tested the issue.
We require you test the issue thoroughly before reporting. Clear browser cache. Restart browser. Use an incognito browser. Test on different devices.
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Description of Request
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Upload Screenshots
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Accepted file types: jpg, gif, png, pdf, Max. file size: 1 MB, Max. files: 6.
Supply enough to help us locate the issue. Save images on mobile, submit form in detail on desktop.
Upload Video
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Accepted file types: mp4, mov, avi, wmv, Max. file size: 20 MB, Max. files: 2.
Record a video of an issue and upload it here. Due to the large file sizes we only allow two small files to be uploaded.
Upload Documents
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Accepted file types: doc, docx, xls, xlsx, Max. file size: 5 MB, Max. files: 6.
If the work is more complicated, attach a spreadsheet or document listing all the changes.
Agreements
Payment for Work
(Required)
I agree to pay for all works.
Client agrees to accept all charges associated with responding to this request. Works will be invoiced at the prices and rates ruling on the date we invoice. Our current rates are published at https://websetgo.com.au/rates. Client agrees to pay all invoices in full within seven (7) days. Client acknowledges that payment may be required before work commences.
Company Terms
(Required)
I agree to the terms.
Our terms and conditions comprise several documents combined being (a) General Terms & Conditions (b) your quote/proposal (c) the specific Terms and Conditions for your service (d) our Acceptable Use Policy and (e) any applicable third-party supplier or governing body’s terms & conditions. Our terms and conditions are published at https://websetgo.com.au/terms.
Consent for Critical Work
(Required)
I agree to proceed with unlimited work and expenses.
You indicated the work is critical. Subsequently client agrees against the following: (a) work will begin as soon as someone qualified is available (b) unlimited time and expenses are charged (c) quotes will not be issued. Client accepts responsiblity to stop the progress. After hours rates may apply.
Consent for Standard Work
(Required)
I agree to proceed with 2-Hours work.
You indicated the work is standard. Subsequently client agrees against the following: (a) work will begin within six (6) business hours (b) initial 2-hours work is approved (c) additional time and expenses will be quoted. Client accepts responsiblity to stop the progress.
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